Frequently Asked Questions
Everything you need to know to prepare for your journey of relaxation and healing.
What should I expect during my first visit?
Please arrive 10-15 minutes prior to your scheduled appointment. This allows time to complete a brief wellness consultation and transition into a state of relaxation before your treatment begins. Our therapists will discuss your specific needs and focus areas.
What is your cancellation policy?
We kindly request at least 24 hours' notice for cancellations or rescheduling. This allows us to offer the time to other guests. Late cancellations or no-shows may be subject to a fee.
Can I request a specific therapist?
Absolutely. While all our therapists are highly trained professionals, we understand the importance of finding the right fit. You may request a specific therapist when booking, subject to their availability.
What should I wear to my appointment?
Dress comfortably. For most bodywork treatments, you will undress to your comfort level. You will be fully draped with a sheet and blanket throughout the session, with only the area being worked on exposed.
Do you offer couples massages?
Yes, we do. Our serene environment is perfect for shared relaxation. Please call us directly to arrange a couples session so we can accommodate your needs perfectly.
Still have questions?
Contact Our Concierge